About Us

Olivessae™ is operated by Hangzhou Yimu Qianyu Network Technology Co., Ltd.; Legal Representative: Huang Zhipeng.
Email: service@olivessae.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Customer Support Details

Telephone: +86 18785280223
Customer Service Hours: 8:00 AM–10:00 PM

For Your Next Baking Project

Olivessae™ offers baking supplies for preparing, baking, and finishing your creations. Our product pages help you review an item’s features and suitability before ordering. Please check the stated dimensions, materials, intended uses, and care instructions rather than relying on photographs alone.

Questions are welcome at service@olivessae.com. We can help clarify product information or guide you through an order concern.

Service You Can Refer Back To

Our policies share the same service commitments: return requests within 30 calendar days after delivery, estimated shipping transit of 3–7 calendar days after dispatch, approved refund arrival within 7–10 business days after approval, and after-sales handling within 3 business days of receipt.

Handling means reviewing your request and providing a response or next steps; investigations and returns may require additional time.

Across these policies, calendar days include weekends and holidays. Business days are Monday through Friday, excluding mainland China public holidays.