Contact Us

Olivessae™ is operated by Hangzhou Yimu Qianyu Network Technology Co., Ltd.; Legal Representative: Huang Zhipeng.
Email: service@olivessae.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Customer Support Details

Telephone: +86 18785280223
Customer Service Hours: 8:00 AM–10:00 PM

Tell Us What Happened

For an order inquiry, include your order number and a short description of the assistance you need. Photographs may help explain damage, an incorrect item, or a difference from the product description. Please avoid sending unrelated personal information.

After-sales requests are handled within 3 business days of receipt. Our response will explain the available solution or identify any further information needed.

Useful Timeframes

Return requests must reach us within 30 calendar days after delivery. Approved refunds arrive within 7–10 business days after approval. Estimated shipping transit is 3–7 calendar days after dispatch.

Before Posting a Return

Contact us for the correct return destination. Do not assume that the business address above is the return warehouse. We will provide the address and instructions relevant to your case.