Shipping Policy

Olivessae™ is operated by Hangzhou Yimu Qianyu Network Technology Co., Ltd.; Legal Representative: Huang Zhipeng.
Email: service@olivessae.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Customer Support Details

Telephone: +86 18785280223
Customer Service Hours: 8:00 AM–10:00 PM

Preparation and Dispatch

We aim to dispatch orders promptly.

Order preparation time: [Insert the actual number or range of business days before dispatch.]

Shipping origin and fulfillment arrangement: [Insert the actual country or region and whether fulfillment is performed by the company, a supplier, or a third-party warehouse.]

Our business address identifies the website operator and is not necessarily the dispatch location.

Time in Transit

Estimated shipping transit is 3–7 calendar days after dispatch. Preparation time is additional. This estimate is not a guaranteed arrival date; carrier disruptions, customs procedures, holidays, and address issues may affect delivery.

Shipping Charges

Shipping charge rule: [Insert the actual free-shipping, fixed-charge, or destination-based calculation rule, including any threshold or exclusions.]

Applicable charges and available delivery options must be disclosed before order submission.

Following Your Parcel

Dispatch notifications provide available carrier and tracking details. Separate parcels may have different tracking references.

Contact service@olivessae.com for stalled tracking, missing parcels, transit damage, or a delivery you dispute. After-sales requests are handled within 3 business days of receipt.

We investigate delivery problems and arrange an appropriate solution. A “delivered” scan alone does not automatically close a missing-parcel claim.

Approved refunds arrive within 7–10 business days after approval. Return requests after delivery are subject to the 30-calendar-day return window.