Return Policy

Olivessae™ is operated by Hangzhou Yimu Qianyu Network Technology Co., Ltd.; Legal Representative: Huang Zhipeng.
Email: service@olivessae.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Customer Support Details

Telephone: +86 18785280223
Customer Service Hours: 8:00 AM–10:00 PM

Your Return Window

Submit a return request within 30 calendar days after delivery. We use the date of your initial request to assess this deadline, so a later response from our team does not invalidate a timely request.

Condition of Goods

For change-of-mind returns, items must be unused, clean, and in their original condition, with original packaging and all supplied components.

These conditions do not exclude claims involving damage, defects, incorrect items, or material differences from the description. Opening packaging to discover a problem does not automatically prevent a remedy.

Arranging the Return

Email your order number, item details, and reason for returning. Include photographs where available and relevant.

After-sales requests are handled within 3 business days of receipt. We provide the appropriate return destination and instructions. Do not send goods to the business address unless we confirm it. Keep evidence of return dispatch.

Costs and Remedies

You cover return shipping for change-of-mind returns. Original delivery charges are excluded from these refunds unless applicable law requires otherwise. No restocking fee applies.

For damaged, defective, incorrect, or materially misdescribed goods, we arrange an appropriate refund, replacement, or agreed remedy without additional cost for correcting the issue, including necessary return shipping and applicable original delivery charges.

Refund Arrival

Where goods must be returned, approval follows receipt and inspection. We communicate our decision and explain any proposed deduction or refusal.

Approved refunds arrive through the original transaction method within 7–10 business days after approval. Contact us if the refund remains outstanding after that period.

Your mandatory consumer rights remain unaffected.