Terms and Conditions

Olivessae™ is operated by Hangzhou Yimu Qianyu Network Technology Co., Ltd.; Legal Representative: Huang Zhipeng.
Email: service@olivessae.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Customer Support Details

Telephone: +86 18785280223
Customer Service Hours: 8:00 AM–10:00 PM

Placing an Order

Review the item description, quantity, delivery details, and applicable charges before submitting your order. Provide accurate contact information and follow the product’s stated use and care instructions.

If an availability issue or material listing error affects an order, we will explain the situation and offer an appropriate correction or cancellation. We will not make a material substitution without your agreement.

Changing Your Plans

Contact us before dispatch to request cancellation. No cancellation fee applies to orders canceled before dispatch. Once dispatched, the Return Policy governs return requests.

Service Commitments

Estimated shipping transit is 3–7 calendar days after dispatch. Preparation is separate and is described in the Shipping Policy.

Return requests must be submitted within 30 calendar days after delivery. Return eligibility, shipping responsibility, and instructions are set out in the Return Policy.

Approved refunds arrive through the original transaction method within 7–10 business days after approval. When a return is required, approval follows receipt and inspection.

After-sales requests are handled within 3 business days of receipt. We explain any further steps required for resolution.

Rights and Disputes

Contact service@olivessae.com to raise a concern. Nothing in these terms excludes rights, remedies, or liability that cannot lawfully be excluded.

Future updates do not retrospectively reduce the commitments applying to an existing order.