FAQ

Olivessae™ is operated by Hangzhou Yimu Qianyu Network Technology Co., Ltd.; Legal Representative: Huang Zhipeng.
Email: service@olivessae.com
Business Address: Room 1402, No. 258 Xietong Road, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Customer Support Details

Telephone: +86 18785280223
Customer Service Hours: 8:00 AM–10:00 PM

How do I choose an item?

Review its description, measurements, materials, and use restrictions. Ask us about any detail that matters to your baking project before ordering.

When should my parcel arrive?

Estimated shipping transit is 3–7 calendar days after dispatch. Preparation occurs before this period; the Shipping Policy explains preparation and fulfillment details.

Where can I find shipping costs?

The Shipping Policy explains the applicable charging rule. Your order summary must show the relevant shipping charge before you submit the order.

What if tracking looks wrong?

Contact us with your order number. We review delayed, missing, and disputed deliveries, including parcels marked delivered that you cannot locate.

Can I return an item?

Submit your request within 30 calendar days after delivery. Change-of-mind returns must be unused and complete, as described in the Return Policy.

Who covers return shipping?

You cover change-of-mind return shipping. We cover necessary return shipping when goods are damaged, defective, incorrect, or materially misdescribed.

How long do refunds take?

Approved refunds arrive through the original transaction method within 7–10 business days after approval.

When will support respond?

After-sales requests are handled within 3 business days of receipt.

Can I cancel?

Contact us before dispatch. Cancellation before dispatch carries no cancellation fee. After dispatch, the Return Policy applies.